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Refund policy

1.Withdrawal of Orders.

1.1 The User has the recognized right of withdrawal of the purchase made through the Online Channel, and therefore, if he/she is not satisfied, and provided that the very nature of the purchased good allows it, he/she may return the Product within a maximum period of fourteen 14 calendar days as of the date of pick-up at MIAU ORIGINALS or the delivery of the order at the indicated address. 

The return of the Product may be carried out by contacting the Customer Service Department, info@miauoriginals.com , , informing the order number  and date of purchasewhere the steps to be followed will be indicated. Being able to complete the following withdrawal form according to Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16.

The refund of the purchase amount, where appropriate, will be made in the same means of payment with which the Product was purchased. 

In any case, the return shipping costs shall be borne by the customer.  

1.2 The following Products are excluded from the right of withdrawal:

1.3 In all cases, the Customer shall bear the costs of return shipment.

1.3 In any case, for the purposes of making use of the right of withdrawal, it is essential that the Products are in perfect condition and complete, in the case of being part of a set of products. The Products must be returned if possible with the original packaging together with the invoice. Before returning the Product, the Customer must ensure that the Product is properly protected and sealed so that it does not suffer any damage during transport.

1.4 If the Product is not returned in perfect condition, the Customer shall be responsible for any damage to the Product.

1.4 Should the Product received by the Client be defective from the outset, MIAU ORIGINALS shall be responsible, whenever possible, for carrying out the replacement with the same Product, without any cost to the Client. In the event that, due to availability reasons, the substitution of the product cannot be carried out, another product from the collection shall be offered, and in the event that it does not adapt to the Client, the full refund of the purchase shall be made

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