Política de privacidad

YOUR DATA. YOUR CHOICE.

Last updated: September 2026

At MÏAU, we believe privacy should be straightforward.

This Privacy Policy explains what personal information we collect, why we use it, who we may share it with and the choices you have when you visit miauoriginals.com, contact us or place an order.

1. WHO IS RESPONSIBLE FOR YOUR DATA?

The data controller responsible for the processing of your personal information is:

MÏAU Originals
Simon Carneiro Soares
Tax ID / NIF: ES24473954E
Registered address: Av. Pérez Galdós, 101, 24, Valencia, Spain
Email: info@miauoriginals.com

For any question about privacy or the use of your personal data, you can contact us at the email address above.

2. WHAT INFORMATION DO WE COLLECT?

Depending on how you interact with MÏAU, we may collect the following categories of information.

Identification and contact information
Your name, email address, telephone number, billing address and delivery address.

Order and transaction information
Products purchased, order history, delivery information, returns, refunds and communications relating to your order.

Payment information
Payments are processed through authorised payment-service providers. MÏAU does not generally receive or store your complete payment card details.

Account information
If customer accounts are available and you create one, we may process information associated with your account.

Customer service information
Information you provide when you contact us by email, contact form or other customer-service channels.

Marketing preferences
Your email address and your choices regarding newsletters and promotional communications.

Technical and usage information
Depending on your cookie preferences, this may include your IP address, browser, device, pages visited, interactions with our website and other technical information relating to your use of the site.

3. WHY DO WE USE YOUR INFORMATION?

We process personal information only where we have a lawful basis to do so.

Purpose	Legal basis
Processing and delivering your order	Performance of our contract with you
Processing payments and refunds	Performance of our contract
Providing customer service	Performance of our contract and/or legitimate interests
Managing returns, complaints and after-sales service	Contractual and legal obligations
Preventing fraud and protecting our website	Legitimate interests and, where applicable, legal obligations
Accounting, taxation and regulatory compliance	Legal obligation
Sending newsletters and promotional communications	Your consent or another lawful basis permitted by applicable law
Analytics, personalisation and advertising using non-essential cookies	Your consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

4. HOW DO WE COLLECT YOUR INFORMATION?

We may collect personal information directly from you when you place an order, create an account, subscribe to our communications, complete a form or contact us.

We may also collect certain technical information automatically when you use our website, depending on your cookie preferences.

Some information may also be received from service providers involved in processing payments, delivering orders, preventing fraud or operating the MÏAU website.

5. WHO DO WE SHARE YOUR INFORMATION WITH?

We do not disclose personal information unless it is necessary to operate our business, provide our services or comply with applicable law.

Depending on the services you use, personal information may be shared with trusted providers including:

Shopify, which provides our ecommerce platform and related technological infrastructure; payment processors and payment-service providers; shipping and logistics providers; IT, hosting and security providers; email and customer-communication providers; analytics and advertising providers where you have consented to the relevant technologies; professional advisers such as accountants, lawyers and auditors; and public authorities where disclosure is required by law.

These providers may process personal information only to the extent necessary to provide their services or meet their own legal obligations.

6. INTERNATIONAL DATA TRANSFERS

Some of the service providers used to operate MÏAU may process personal information outside the European Economic Area.

Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data-protection law.

Depending on the destination and provider, this may include reliance on an adequacy decision issued by the European Commission or appropriate contractual and organisational safeguards.

Further information about applicable safeguards may be requested by contacting:

info@miauoriginals.com

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The applicable period will depend on the type of information and the reason for processing it.

This may include the time necessary to fulfil and manage your order, provide customer service, manage returns or complaints, comply with accounting, taxation and other legal obligations, prevent fraud, resolve disputes and establish, exercise or defend legal claims.

Where information is processed solely on the basis of your consent, we will stop using it for that purpose when you withdraw your consent, subject to any legal obligation requiring certain information to be retained.

8. YOUR PRIVACY RIGHTS

Under applicable data-protection law, you may have the right to access the personal information we hold about you, rectify inaccurate or incomplete information, request the erasure of your information where applicable, request the restriction of certain processing, object to certain processing, including direct marketing, request the portability of your information where applicable, and withdraw your consent whenever processing is based on consent.

To exercise any of these rights, contact:

info@miauoriginals.com

Please indicate the right you wish to exercise and provide sufficient information for us to identify your request.

We may ask for additional information where reasonably necessary to verify your identity.

Requests will be handled in accordance with the time limits and requirements established by applicable data-protection law.

9. YOUR RIGHT TO COMPLAIN

If you believe that your personal information has not been handled correctly, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the competent data-protection authority.

In Spain, the supervisory authority is:

Agencia Española de Protección de Datos (AEPD)
www.aepd.es

10. MARKETING COMMUNICATIONS

If you choose to hear from MÏAU, we may send you news about new drops, collections, stories and other things we think you may like.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting:

info@miauoriginals.com

Unsubscribing from marketing does not prevent us from sending transactional communications necessary to manage an existing order, payment, delivery, return or customer-service request.

11. COOKIES & SIMILAR TECHNOLOGIES

MÏAU uses cookies and similar technologies to operate the website and, depending on your choices, understand how the website is used, remember preferences and support analytics, personalisation or advertising.

Cookies that are strictly necessary for the operation of the website may be used without consent where permitted by law.

Analytics, advertising and other non-essential cookies will only be used where the required consent has been obtained.

You can accept, reject or manage non-essential cookies through our cookie settings and change your preferences later.

12. DATA SECURITY

We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, destruction, alteration, disclosure or unauthorised access.

Access to personal information is limited to those who reasonably require it for legitimate business purposes.

No method of transmission or storage can guarantee absolute security, but we regularly review the measures used to protect the information entrusted to us.

13. THIRD-PARTY LINKS

Our website may contain links to websites, platforms or services operated by third parties.

MÏAU does not control the privacy practices of those third parties.

We recommend reviewing their privacy information before providing personal information through their websites or services.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services, providers, business practices or applicable legal requirements.

The latest version will always be available on this page.

The date shown at the top of the policy indicates when it was most recently updated.