Política de envío

FROM MÏAU TO WHEREVER YOU ARE.

We ship MÏAU from Spain to destinations across Europe and worldwide.

Available shipping methods, estimated delivery times and the exact shipping cost for your destination are displayed at checkout before payment.

SHIPPING RATES

Shipping rates are calculated according to your delivery destination and the shipping method available for your order.

The exact shipping cost will always be displayed at checkout before you confirm your order.

Free shipping may be available for selected destinations or order values when indicated at checkout.

If your country is not available at checkout but you would like to place an order, contact us at info@miauoriginals.com and we will see what we can do.

DELIVERY TIMES

Estimated delivery times depend on the destination and shipping method selected.

The most accurate delivery estimate available for your order will be displayed at checkout.

Orders are processed on business days. Delivery estimates may occasionally be extended during public holidays, peak periods, customs procedures or circumstances outside our reasonable control.

Unless a different delivery period has been specifically agreed, applicable consumer rules provide for delivery without undue delay and, in principle, within a maximum of 30 calendar days from the conclusion of the contract.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, the email will include the information you need to follow your parcel.

For deliveries within Spain, MÏAU currently works with carriers including GLS and Correos. Other carriers may be used depending on destination and service availability.

TAXES, DUTIES & CUSTOMS

Taxes applicable to your order are calculated according to the delivery destination and applicable tax rules.

For international orders outside the European Union, import duties, local taxes, customs clearance fees or other charges may be applied by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.

MÏAU does not control these charges and cannot predict their amount.

Customs procedures may occasionally cause delays beyond the estimated delivery time.

CANARY ISLANDS, CEUTA & MELILLA

Shipments to the Canary Islands, Ceuta and Melilla are subject to specific tax and customs treatment and may therefore incur local taxes, duties or customs formalities.

DAMAGED OR INCOMPLETE DELIVERY

Please check your parcel when you receive it.

If the packaging shows visible signs of damage, we recommend asking the carrier to record the damage at the time of delivery.

If, after opening your parcel, you discover that an item is damaged or missing, please contact us as soon as possible, ideally within 48 hours, at:

info@miauoriginals.com

Please include your order number and, whenever possible, photographs of:

the outer packaging, the shipping label and the damaged item.

Contacting us promptly helps us process the claim with the carrier more efficiently. This 48-hour request does not affect your statutory consumer rights.

LOST OR DELAYED PARCELS

If your order appears to be significantly delayed, contact us and we will investigate it with the carrier.

Until the order has been physically delivered to you — or to a person designated by you — responsibility for loss or damage remains with MÏAU, except where you have independently arranged a carrier not offered by us.

INCORRECT OR INCOMPLETE ADDRESS

Please check your delivery details carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to amend the address before dispatch, although this may not always be possible.

If a parcel is returned to MÏAU because the address supplied was incorrect or incomplete, additional shipping costs may apply before the order can be sent again.

UNCLAIMED OR FAILED DELIVERIES

If delivery is unsuccessful, please follow the carrier's instructions to arrange a new delivery or collection.

If an order is returned to MÏAU because it was not collected or because delivery could not be completed for reasons attributable to the recipient, additional shipping costs may apply before it is dispatched again.