Refund policy

NOT QUITE THE RIGHT FIT?

Last updated: September 2026

We want you to feel good in your MÏAU.

If something is not quite right, you may return eligible items in accordance with the conditions below.

1. YOUR RIGHT TO RETURN

If you purchase from MÏAU online as a consumer, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without having to give us a reason.

To let us know that you would like to return an order, contact:

info@miauoriginals.com

Please include your order number and the item or items you would like to return.

We will then provide you with the return instructions.

You may also exercise your statutory right of withdrawal using the model withdrawal form provided at the bottom of this page.

2. RETURNING YOUR ORDER

Once you have notified us of your decision to withdraw, the goods must be sent back without undue delay and, in any event, within 14 calendar days of notifying us.

Unless the item is faulty, incorrect or otherwise non-conforming, the direct cost of returning the goods is the responsibility of the customer.

We recommend using a tracked shipping service and keeping proof of postage until your return has been completed.

MÏAU cannot be responsible for return parcels before they are received by us, except where applicable law provides otherwise.

3. CONDITION OF RETURNED ITEMS

You may inspect and try on your purchase in the same way you reasonably would in a physical store.

Returned items should be handled with care and returned with their original tags and accessories and, where reasonably possible, their original packaging.

Items should not have been worn beyond what is reasonably necessary to check their fit, appearance and characteristics.

For swimwear, we strongly recommend trying garments on over underwear and keeping any hygiene protection in place while deciding whether to keep the item.

If an item has been handled beyond what is necessary to establish its nature, characteristics and fit, MÏAU may be entitled to deduct an amount corresponding to any resulting loss in value, in accordance with applicable law.

4. HYGIENE & NON-RETURNABLE ITEMS

The statutory right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.

This exception will only be applied where the conditions required by applicable consumer law are met.

Clearly personalised or made-to-order items may also be excluded from the statutory right of withdrawal.

These exceptions do not affect your rights where an item is faulty, damaged, incorrect or otherwise does not conform to your order.

5. REFUNDS

Once a valid withdrawal has been made, MÏAU will refund the payments due to you without undue delay and no later than 14 calendar days after being informed of your decision to withdraw.

We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent them back, whichever occurs first.

Refunds will be made using the same payment method used for the original purchase, unless another method has been expressly agreed.

There is no fee for processing your refund.

Please note that once a refund has been issued by MÏAU, your bank or payment provider may require additional time to credit the funds to your account.

6. ORIGINAL SHIPPING COSTS

If you withdraw from your entire order, we will also refund the cost of the least expensive standard delivery method offered for that order, where applicable.

If you chose a more expensive delivery method — such as express shipping — any additional cost above the standard delivery rate is not refundable.

The cost of sending your return back to MÏAU remains your responsibility unless the product is faulty, incorrect or otherwise non-conforming, or unless we have expressly agreed otherwise.

7. PARTIAL RETURNS

If you return only part of an order, you will be refunded the price paid for the returned item or items.

Original delivery costs will not normally be refunded where you keep part of the order and the original delivery charge would have been the same for the items you keep.

8. FAULTY, DAMAGED OR INCORRECT ITEMS

If you receive an item that is faulty, damaged, incorrect or does not correspond to your order, please contact us as soon as possible at:

info@miauoriginals.com

Please include your order number and, where possible, photographs showing the issue.

You will not be charged return shipping costs for a product that is faulty, incorrect or otherwise non-conforming.

Depending on the circumstances and applicable law, we will arrange an appropriate remedy, which may include repair where appropriate, replacement, a price reduction or a refund.

Your statutory rights relating to defective or non-conforming goods are separate from, and are not limited by, the 14-day right of withdrawal described above.

9. SALE ITEMS

Purchasing an item at a reduced or promotional price does not remove any statutory consumer rights.

Eligible sale items may therefore be returned under the same statutory right of withdrawal described in this policy, unless one of the legal exceptions applies.